WINDOWS AND WINDOW COVERINGS
Do not display, hang or attach items such as stickers, flags or laundry from your windows.
Window coverings provided by AHS should not be removed or altered. If you would like to use your own window coverings, please submit an alteration request for consideration.
* Screens- do not remove or damage screens. If screens are damaged or lost, it will be the tenant’s responsibility to pay for repair or replacement.
SUPERVISION OF CHILDREN
Shared outdoor spaces at our townhome and apartment complexes are for the mutual enjoyment of all residents. Parents are required to adequately supervise their children in these areas. We rely on your cooperation to help us keep our shared areas looking neat and tidy. Teach your children to dispose of waste in garbage bins.
Smoking is not permitted indoors in any of our units at any time. In doing so, you will be evicted immediately.
At our houses and townhouses, smoking is permitted outdoors. It is your responsibility to ensure that smoke is not drifting into open windows or doors. You are to be 6 meters from any door, window or air intake. Be a responsible tenant and do not litter the grounds with cigarette butts.
Our apartment complex is smoke free; smoking is only permitted in designated areas or off property.
Seasonal decorations are permitted as long as they are put up in such a way that the unit or building is not damaged and must be removed in a timely manner.
Fire pits must comply with the City of Cranbrook By Law. No fires allowed during dry summer months when a fire ban has been placed.
You and your neighbors are entitled to privacy and quiet enjoyment of your homes. Please ensure that you, your family and guests live in a manner that does not disturb or have a negative effect on your neighbors. Please note that excessive noise and disturbances may lead to action against your tenancy.
We ask that you respect your neighbours and follow the quiet time bylaw of 11: OOpm.
On some AHS properties we permit small caged pets, as long as they are kept well maintained and not permitted to roam freely. If you live at a pet-friendly building, you may apply to have one or two pets; limited to cats or dogs. No pets are allowed in our apartment units. Contact the office for an application form and to learn more about our screening process; if approved a pet deposit is required.
All vehicles on our properties must have valid insurance and be in running condition at all times. A maximum of 2 vehicles per unit are permitted on the house properties and one vehicle per unit at the townhouses and apartment at any one time.
Visitor parking is to be used only for visitors and is not meant for long term or tenant parking.
If you reside at our townhouse complex and have a second vehicle; you must park the second vehicle off the property.
OUTDOOR AREAS AND PATIOS/BALCONIES
BBQ’s are permitted only on ground floor concrete patios and should be used at least two feet from the building. Do not store or transport propane tanks through the building or unit.
Please inform the office when you intend to have a guest stay longer than two weeks. We may require proof that your guest has a primary residence of their own. You will be responsible for the actions of your guests while they are staying with you.
The tenant may not sublet the rental unit in whole or part and if this is violated, the tenant no longer qualifies for the rental subsidy.
GARBAGE AND RECYCLING
It is important that you adhere to all signage regarding the disposal of garbage and recycling at the unit in which you live.
- Secure garbage bins to deter pests and bears.
- Sort and dispose of items in appropriate bins according to signage and city policies.
- Do not dispose of unacceptable items such as electronics, furniture, appliances and mattresses in or around garbage bins.
CRIME FREE SAFETY TIPS
To create a safe community for you and your neighbors please apply the following tips:
- Keep exterior doors and windows locked at all times.
- Confirm that all doors close behind you when entering or exiting the building.
- Do not allow anyone into the building that you do not know.
- Be cautious of who you allow access to the building or unit as you are responsible for their actions.
- Do not store valuable items in visible areas such as your patio, carport, car or yard.
- Report illegal activity or suspicious behaviour to the police and to AHS office.
- Get to know your neighbors. A strong community is a safer community.
CONFLICT AND COMPLAINTS
If you are involved in a conflict with another resident, try to resolve the issue with them directly in a safe and respectful way, before seeking help. If you are unable to resolve an issue that is related to your tenancy, contact the Tenant Relations Office in writing.
In your report please state the facts (who, what, when, where), avoid personal assumptions, date it and sign it. For your convenience we have an Incident Report form that is available at our office or on our website.
Smoking cannabis is not permitted in any non-smoking area. In smoking permitted areas you may smoke cannabis respectfully and in a way that does not affect others. AHS does not permit growing cannabis anywhere in your unit or on the property.
Air conditioners that are mounted in the window must have prior approval to insure proper and safe mounting. You may use portable type air conditioners that are properly vented to your window.