AHS is dedicated to creating mutually respectful relationships with our residents. We expect that all communication will be courteous, and we will discontinue service to anyone who is hostile, disrespectful, threatening or using profanity.
AHS staff may only enter your home with your permission or after serving the appropriate written notice as per the Residential Tenancy Act.
The personal information that we collect from you is stored securely and in accordance with the Personal Information and Privacy Act. AHS staff are not permitted to release any personal information about you without your written permission. Unless there is a situation where we believe you are at risk to harm yourself or others, there is a child at risk or abuse or neglect or if the courts or other bodies with legal authority request information.
OVER / UNDER HOUSING AND TRANSFERS
AHS is required by our funders to operate in accordance with the National Housing Occupancy Standards. All families are therefore housed in units that are an appropriate fit for their family size and details. If during your tenancy your family size and/or details change, we are required to determine whether your current unit is still suitable for you or whether you may need to be relocated. If an appropriate internal transfer is not available, is not accepted or if you fail to report changes in family size, we will be required to end your tenancy.