Any repairs that are required in your units should be reported to the AHS office as soon as possible in writing or by calling the office. If the repairs are a result of damage or misuse by yourself or a guest, you may be billed for the cost of the repair. A repayment schedule can be prepared for you.
In order for us to complete your repair in a timely manner it is important that you make yourself available. You can do this by giving maintenance permission to enter your unit in your absence or by coordinating a time to meet with them.
It is your responsibility to prepare the area where the repair will be done. This would include cleaning and removing clutter to allow accessibility. Repair Request Form.
*Please be aware that you will be charged for the cost of repair for an issue you failed to report that leads to further damages, such as a leaking faucet or toilet.
*Please do NOT attempt to make any repairs yourself.
As a tenant it is your responsibility to prevent and report any signs of pests such as rodents, bed bugs or ants. If you have any reason to suspect you have pests in your home, please contact our office immediately. Do not attempt to eliminate the pests yourself.
The Residential Tenancy Branch requires that tenants work together with landlords and follow their instructions when treatment of the unit is required.
OUTDOOR AREAS AND PATIOS/BALCONIES
If you live in a unit with a yard, it is always your responsibility to perform routine lawn and yard care to maintain a tidy appearance. This includes mowing, weeding, watering, raking during the spring and summer months. Patios and balconies must be kept neat and attractive and are not to be used as storage areas.
When preparing for winter, all hoses must be detached from outside taps. Failure to do so can result in the frost plug freezing which will result in a costly repair that the tenant will be responsible for. In the winter you must shovel sidewalks, walkways and salt if needed.
Fire Safety Tips
- Never disconnect or cover your smoke detector. Contact maintenance immediately if the smoke detector is not working properly.
- Don’t overload electrical outlets or use frayed cords.
- Closely monitor the kitchen while cooking.
- Never leave candles unattended.
- If you hear a fire alarm always leave the building immediately.
- Discuss and practice an exit plan with your family in the event of a fire.
- During a power outage do not use propane or gas heaters or stoves inside your unit.
Emergencies are problems that must be addressed immediately to avoid damages to your unit or the housing complex or which threatens your safety. Examples include a water leak, power or heat system failure or a broken lock which prevents you from securing your unit. AHS management and maintenance can enter unit if management determines the situation to be an emergency.
If you require an EMERGENCY repair at any time contact maintenance by phone at 250-417-3774 or 250-464-1110 for reporting after business hours. (as on magnetic card found on your refrigerator).
CARING FOR YOUR UNIT
It is your responsibility to keep your home safe and clean.
Tenant Relations Officer will perform an inspection of your unit two times a year. It is your responsibility to provide access to each area of the home. The purpose of this inspection is to identify and address any maintenance related issues. You will a given a minimum 24 hours written notice in compliance with the Residential Tenancy Act.
Alterations to the unit are not permitted without prior written consent from the AHS office. The reason that we limit alterations such as painting, changing flooring or installing a satellite dish is the high cost of returning units to a condition that is ready to be occupied by a tenant. If you would like to be given consideration to perform alterations, please request in writing.